AeroVironment Receives Frost & Sullivan’s North American Customer Service Leadership Award for Electric Vehicle Charging Station Solutions
Quality, Timeliness and Cost of Service,
Criteria Frost & Sullivan used to benchmark AV's performance against key competitors included quality of service, timeliness of service, impact of service on customer value and cost of service to customers.
To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan employs a customized Decision Support Matrix (DSM), an analytical tool that compares companies' performance relative to one other by integrating quantitative and qualitative metrics. In addition, the DSM features criteria unique to each award category and ranks importance by assigning weights to each criterion. This approach enables Frost & Sullivan to determine how best-in-class companies worldwide manage growth, innovation and leadership.
"Due to the infancy of the electric vehicle charging station market,
consumers are anxious about the way these services will be provided and
the ease with which they will be able to install charging stations and
use them. AeroVironment's business model is aimed at providing superior
customer service through its own certified network of installers. The
company's operations are set to ensure on-time product delivery,
hassle-free appointments, accurate assessments and quoting, and customer
data tracking for end users, businesses, fleet owners, as well as
installers," Frost & Sullivan Analyst,
AV earned its "pioneer" status in the efficient energy industry as joint developer of the GM Impact, the world's first modern electric car, and the record-setting, solar-powered GM Sunraycer. In addition, AV created one of the first fast-charge systems for early consumer electric vehicles.
AV charging solutions are designed for every EV owner's needs — home and apartment, office and retail, fleet yard, public fast charging stations, roadside assistance, mobile service devices, and communication options that enable the smart grid and smart home. AV's breadth of solutions provides convenient and reliable charging options that will help alleviate concerns about EV driving range and practicality. AV's charging systems are meant to help drivers use their EVs without changing their day-to-day driving or refueling habits -- from overnight home charging to "pay at the pump" fast charging in minutes.
About
AV is a technology company that designs, develops, produces and supports
an advanced portfolio of Unmanned Aircraft Systems (UAS) and efficient
electric energy systems. Agencies of the
Safe Harbor Statement
Certain statements in this press release may constitute "forward-looking
statements" as that term is defined in the Private Securities Litigation
Reform Act of 1995. These statements are made on the basis of current
expectations, forecasts and assumptions that involve risks and
uncertainties, including, but not limited to, economic, competitive,
governmental and technological factors outside of our control, that may
cause our business, strategy or actual results to differ materially from
those expressed or implied. Factors that could cause actual results to
differ materially from the forward-looking statements include, but are
not limited to, our ability to perform under existing contracts and
obtain additional contracts; changes in the regulatory environment; the
activities of competitors; failure of the markets in which we operate to
grow; failure to expand into new markets; failure to develop new
products or integrate new technology with current products; and general
economic and business conditions in
AV
Twitter Feed: www.twitter.com/aerovironment
pr@avinc.com
or
For
mark@boyersyndicate.com
Source:
News Provided by Acquire Media